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FAQs

Ordering

Can I cancel my order?

Yes, you can cancel your order as long as it has not yet been shipped. To cancel your order, please contact our customer support team as soon as possible. Once an order has been shipped, it unfortunately cannot be canceled, but you can still return it following our return policy.

What if I want to speak to someone?

Our knowledgeable customer support team is here to help. Rest assured you will be speaking directly with a real person. Please contact us and one of our representatives will be happy to assist you.

Shipping

What countries do you ship to?

We currently ship to the United States, Canada, Australia and the UK. To enquire about shipping to a different destination, please contact us.

How long will it take to receive my order?

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).

Returns and Refunds

How do I return a product?

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, unused with all tags attached and original packaging. This is to ensure that the next buyer also has a pleasant buying experience.

How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive the item(s) and have confirmed the condition of the product.